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Science Principles Geoscience Australia Humans displaying positive emotions in customer service interactions have long been known to improve customer experience, but researchers wanted to see if this also applied to AI. They conducted experimental studies to determine if positive emotional displays improved customer service and found that emotive AI is only appreciated if the customer expects it, and it may not be the best avenue for ... Scientists have published a comprehensive analysis aimed at determining which factors most influence fluctuations in the flow of particles from heavy ion collisions. The results will help the scientists zero in on key properties of a unique form of matter that mimics the early ... A new study found bird diversity increased in North Carolina mountain forest areas severely burned by wildfire in 2016, reinforcing that while wildfire can pose risks to safety and property, it can be beneficial to wildlife. The study results could help forest managers bett...